Terms of Use.

Effective Date: 01.01.2025

Welcome to Zentea! These Terms of Use ("Terms") govern your access to and use of our website, mobile application, and services. By using Zentea's platform, you agree to comply with these terms.

1. Acceptance of Terms

By accessing or using the Zentea website (zenteapvtltd.com), mobile app, or any of our services, you agree to be bound by these Terms of Use and our Privacy Policy. If you do not agree with any part of these terms, please do not use our services.

2. About Zentea

Zentea is operated by:

3. Use of Our Services

3.1 Eligibility

• You must be at least 18 years old to make purchases
• You must provide accurate and complete information
• You are responsible for maintaining account security

3.2 Account Registration

• Create only one account per person
• Keep your login credentials confidential
• Notify us immediately of any unauthorized access
• You're responsible for all activities under your account

4. Product Information & Pricing

• We strive for accurate product descriptions and images
• Prices are in Indian Rupees (INR) and include applicable taxes
• Prices may change without notice, but confirmed orders won't be affected
• We reserve the right to correct pricing errors
• Product availability is subject to stock

5. Orders & Payment

5.1 Order Process

• All orders are subject to acceptance and availability
• We may cancel orders due to pricing errors, stock issues, or fraud
• Order confirmation does not guarantee product availability

5.2 Payment Terms

• Payment must be made at the time of order
• We accept credit/debit cards, UPI, net banking, and COD
• Failed payments may result in order cancellation
• Refunds will be processed according to our Refund Policy

6. Shipping & Delivery

• Delivery terms are outlined in our Shipping Policy
• Risk of loss transfers to you upon delivery
• We're not responsible for delays due to external factors
• Provide accurate delivery addresses - we're not liable for wrong address deliveries

7. Prohibited Uses

You may not use our services to:

• Violate any laws or regulations
• Infringe on intellectual property rights
• Transmit harmful code or malware
• Engage in fraudulent activities
• Spam or send unsolicited communications
• Scrape or harvest data from our platform
• Interfere with the operation of our services

8. Intellectual Property

• All content on our platform is owned by Zentea or licensed to us
• Our trademarks, logos, and brand names are protected
• You may not reproduce, distribute, or create derivative works without permission
• User-generated content (reviews, comments) grants us license to use

9. Reviews & User Content

• You may submit honest reviews and feedback
• Content must not be offensive, defamatory, or misleading
• We reserve the right to remove inappropriate content
• You retain ownership but grant us license to use your content

10. Disclaimers

• Our services are provided "as is" without warranties
• We don't guarantee uninterrupted or error-free service
• Product results may vary for individuals
• Consult healthcare providers for medical concerns

11. Limitation of Liability

Zentea's liability is limited to the amount you paid for the specific product or service. We're not liable for indirect, incidental, or consequential damages.

12. Indemnification

You agree to indemnify and hold Zentea harmless from any claims, damages, or expenses arising from your use of our services or violation of these terms.

13. Privacy

Your privacy is important to us. Please review our Privacy Policy to understand how we collect, use, and protect your information.

14. Termination

• We may suspend or terminate your account for violations
• You may close your account at any time
• Termination doesn't affect existing orders or obligations
• Certain provisions survive termination

15. Governing Law

These Terms are governed by Indian law. Any disputes will be resolved in the courts of Mumbai, Maharashtra.

16. Changes to Terms

We may update these Terms periodically. Changes will be posted on this page with the effective date. Continued use constitutes acceptance of new terms.

17. Severability

If any provision of these Terms is found invalid, the remaining provisions continue in full force.

18. Contact Information

Questions about these Terms? Contact us: