Once your order is shipped, you’ll receive a WhatsApp and email with tracking details. You can also check the status via your order confirmation link.

We typically deliver within 3–7 working days, depending on your location. Remote areas may take slightly longer.

If your order hasn’t shipped yet, yes! Just WhatsApp us or email within 12 hours of placing the order.

We’re truly sorry to hear that! You can submit your issue directly through the Customer Portal by selecting your order and uploading a photo within 48 hours of delivery. Our team will review it promptly and get back to you.

Since Zentea is a consumable product, we do not accept returns. However, in genuine cases such as damaged or incorrect deliveries, we do offer refunds. Simply raise a request through your Customer Portal or reach out via WhatsApp/email.