Shipping & Delivery Policy

Effective Date: 01 .01. 2025

At Zentea, we aim to deliver your tea experience with care, speed, and transparency. Here’s everything you need to know about how your order gets from our gardens to your cup.

Shipping Locations

We currently ship across India.
International shipping will be introduced soon—stay tuned!

Order Processing Time

Orders are processed within 1–2 business days (Monday–Saturday, excluding public holidays).

Orders placed after 4 PM IST are processed the next business day.

During peak seasons, processing times may extend slightly—we appreciate your patience.

Delivery Time & Carriers

Metro Cities: 2–4 business days

Other Cities/Towns: 4–7 business days

We ship via trusted logistics partners (e.g., Delhivery, Blue Dart, DTDC) to ensure reliable service.

Shipping Charges

Free Shipping

📦 Tracking Your Order

Once shipped, you will receive an email and/or SMS with your tracking ID and carrier information. You can track your package in real-time using the link provided.

🚨 Delays & Issues

While we strive for timely deliveries, unforeseen events (like weather, strikes, or logistical delays) may occasionally affect timelines. If your order is significantly delayed, please contact us and we’ll resolve it quickly.

📬 Incorrect Address or Failed Delivery

Please ensure your shipping details are accurate.

In case of a failed delivery due to incorrect information or refusal to accept, the customer may be charged re-shipping fees.

📦 Packaging & Sustainability

Your order is packed with care using eco-friendly materials to keep your tea fresh and reduce environmental impact.

11. Contact Us

If you have any questions about this Privacy Policy, please reach out to:

📧 [email protected]
📞 +91- 8167060316